Airline Customer Advocate introduced in Australia

Australia introduced a “National Airline Customer Advocate” (NACA) scheme on 1 July 2012. The Advocate, in substance an ombudsman, will “act as a facilitator and work with the major airlines to address the complaints of any customer who has been unable to resolve them directly.”

The Advocate will consult with a committee comprised of the ‘founding airlines’ in considering complaints. The founding airlines are Qantas (QF), Virgin Australia (VA/DJ), Jetstar (JQ), Regional Express (ZL) and Tiger Airways Australia (TT). The Australian Government expects most complaints to be resolved within 20 days.

In Australian administrative law, the findings of an ombudsman like the NACA are treated as recommendations only. An airline or any other party, accordingly, would not be bound to follow the NACA’s decision. The NACA will, however, be likely to give his or her recommendations within the scope of the newly enacted Australian Consumer Law and related state/territory legislation.

Complainants dissatisfied with the NACA’s decision are free to pursue legal action to assert their claim in a binding forum. Options in that respect include Magistrates’ courts and statutory consumer tribunals, as applicable, in the various states and territories.

The NACA scheme stops short of a formal passenger rights regime as best demonstrated by EU Regulation 261/2004. It envisages a case-by-case approach in preference to inflexible and rigid common standards. In that respect, it is more akin to the Flight Rights Canada programme introduced by Canadian Government in 2008. The Australian Government has previously asked airlines to implement Customer Charters which set out, among other things, minimum standards for complaints handling processes.

The NACA scheme does not apply to foreign airlines serving Australia.

Consumers can lodge complaints online at: www.airlinecustomeradvocate.com.au

Third Sarin-Leiden Air Law Moot Court Competition

The results of the Third Sarin-Leiden Air Law Moot Court Competition on 16-18 March 2012, held in Istanbul Turkey, are now available. A grand final was held on 18 March 2012 between Leiden University and Dr. Ram Manohar Lohia National Law University, Luknow. Dr. Ram Manohar Lohia National Law University, Luknow prevailed and was declared the winner of the competition for 2012.

Detailed results are presented below.

For the Applicant:

  1. Leiden University
  2. Dr. Ram Manohar Lohia National Law University, Luknow
  3. McGill University
  4. Nalsar University of Law
  5. Padjadjaran University Law School
  6. China University of Political Science and Law
For the Respondent:
  1. Dr. Ram Manohar Lohia National Law University, Luknow
  2. McGill University
  3. National Law University, New Dehli
  4. China University of Political Science and Law
  5. Leiden University
  6. Nalsar University of Law
Top Six Teams by Points:
  1. Dr. Ram Manohar Lohia National Law University, Luknow – 548 points
  2. Leiden University – 533 points
  3. McGill University – 529 points
  4. Nalsar University of Law – 514 points
  5. China Law and Political Science University – 504 points
  6. National Law University, New Delhi – 503 points
Note: This entry previously, and incorrectly, noted National Law University, Bangalore as the winner of the competition. Airspacelaw.org apologises for this error and regrets any confusion caused. – Ed.

AirAsia X pulls out of Europe and blames EU ETS, UK APD & fuel

AirAsia X has announced the closure of its European routes today, and will end services to London Gatwick (LGW) and Paris Orly (ORY) in a few months.

The airline cites the impact of the EU ETS, high European taxes (particularly the UK Air Passenger Duty, which is to increase again in April) and the cost of jet fuel in its decision to rationalise long haul services and concentrate on routes closer to home.

Some have claimed that AirAsia X is the first victim of the EU ETS which become effective on 1 January 2012. This is unlikely, EU regulators would claim, since airlines receive 85% of their allowances for free during the initial phases of the scheme.

Nevertheless, it is quite perverse for Europeans to be introducing and increasing various consumption taxes in times of poor economic outlook. A new study from UBM Aviation indicates that the EU ETS will push up long-haul fares as much as 5.2%.

This might be a prime example of how government intrusion removes choice for consumers who, to be honest, are the poorer without an LCC long-haul option from Europe.

Further reference

Brazil ratifies the Cape Town Convention & Aircraft Protocol

The Cape Town Convention has today received another state party: Brazil. The Convention and Protocol now have, impressively, 44 parties.

Brazil opted for Alternative A under the Aircraft Protocol which, theoretically, allows a financier to recover her aircraft within 60 days of default (akin to s 1110 in the US). While Cape Town has seen an excellent subscription rate, it remains to be seen how the regime will work in practice and, particularly, whether it will be enforced reliably in emerging markets.

The UNIDROIT website can be a little difficult to navigate. For the full text of state declarations to the Convention and the Protocol, refer to the “Depository Functions” page (which is, surprisingly, hidden from view). General materials relating to the Convention and Protocol are available here.

ATA becomes Airlines 4 America (A4A)

The Air Transport Association of America (ATA) has broken with more than 75 years of history and has renamed itself ‘Airlines for America’. The substantial revamp was announced on December 1:

The trade association for the leading U.S. airlines today unveiled its new name – Airlines for America – as well as its new tagline and visual identity that better represents the industry’s vital role of literally connecting the United States to the global economy. Beginning today, the group formerly known as the Air Transport Association of America will carry the name Airlines for America (A4A) with the tagline of “We Connect the World.”

The new approach, while somewhat lighter, is mooted as a move that transcends aesthetics:

“In the 75-year history of our association, we have supported America’s airlines as they changed travel, trade and tourism across the United States and became today’s indispensable facilitators of the global economy, now transporting more than 90 percent of all U.S. airline passenger and cargo traffic,“ said A4A CEO and President Nicholas E. Calio. “As the U.S. looks to compete in growth markets overseas and increase exports and create jobs across the country, our airlines will play an even greater role. A4A is acutely aware of the progress and competitive advantages taking place in international markets to build and leverage commercial aviation to support growth. Our focus is to work cooperatively with the administration and Congress to create a tax and regulatory environment that enables U.S. airlines to provide the service needed to compete globally.”

A4A’s press release is here.

Airbus challenges winglet patent

Airbus has issued court proceedings against US-firm Aviation Partners, which designs the ‘winglet’ devices used on many Boeing aircraft.

Aviation Partners reportedly demands the payment of royalties for the use of similar devices on other aircraft.

Airbus, in launching this action, hopes to clear the way for the ‘sharklet’ wing tip devices it will add to the new A320neo. Sharklets, it is claimed, offer economies of up to 15% over conventional wing configurations.

The case is Airbus S.A.S. vs Aviation Partners, Inc; No1:11-cv-01030 in the United States District Count for the Wester District of Texas, Austin Division.

Thomson Reuters has a full report. For more on winglets, see Aviation Partners.

Sturgeon is quite silly

For those not familiar with it, or in need of a refresher perhaps, Sturgeon (ECJ Case C-402/07) ruled that passengers who experience a delay of three hours or more have a right to compensation under Article 7 of EU Regulation 261/2004.

The judgment was cause for surprise when it was issued because Regulation 261/2004 says nothing of the sort. It says that compensation is payable where flight is cancelled, or where a passenger is denied boarding against his or her will. Compensation is also available, in some circumstances, where re-routing is offered and accepted by a passenger.

Well the European Court of Justice read what the Regulation said and decided to rewrite it. That work of surreptitious revision, arguably inconsistent with the Montreal Convention of 1999 (see Articles 19 and 27), is presently under challenge in the TUI Travel case (Case C-629/10). While TUI Travel is yet to be heard, we thought it would be an appropriate juncture to revisit Sturgeon and learn, again, just how one should best blatantly rewrite a piece of legislation one does not like.

Sturgeon begins by setting the rule to distinguish between a ‘delay’ and a ‘cancellation’. It does so by considering, in effect, the original planning of the flight as determinative and considering whether, of a given flight, the original planning is abandoned or not. If it is not abandoned, a seriously delayed flight will not constitute a ‘cancelled’ flight regardless of how the airline, the airport or other authorities characterise the flight. Realistically, this would have been the ‘weak spot’ the ECJ could have exploited to extend the definition of ‘cancellation’. In that scenario, accordingly, it would have saved itself the hassle of judicial drafting and simply made the events of the case – a seriously long delay – compensable by calling them a ‘cancellation’.

Curiously the ECJ takes another tack. It proceeds to rule that long delays should be compensable in the same terms as cancellations.

So it is time to slant the question:

The ECJ observes that passengers have a right of compensation in the event of a cancellation (para 40). “By contrast, it does not expressly follow from the wording of Regulation No 261/2004 that passengers whose flights are delayed have such a right.” (para 41)

Yes, it generally seems that, for instance, x does not “expressly follow” when a law makes no provision for x. So, it seems, it is time to play the judicial game of necessary implication.

 “Nevertheless, as the Court has made clear in its case-law, it is necessary, in interpreting a provision of Community law, to consider not only its wording, but also the context in which it occurs and the objectives pursued by the rules of which it is part (see, inter alia, Case C-156/98 Germany v Commission [2000] ECR I-6857, paragraph 50, and Case C-306/05 SGAE [2006] ECR I-11519, paragraph 34).

In other words, if one does not like the wording, one may use the context and the objectives to justify some other form of imagined operation. This is apparently called “interpretation”.

But, apparently, objectives are not just objectives. They are operative law if you really want them to be:

“In that regard, the operative part of a Community act is indissociably linked to the statement of reasons for it, so that, when it has to be interpreted, account must be taken of the reasons which led to its adoption (Case C‑298/00 P Italy v Commission [2004] ECR I‑4087, paragraph 97 and the case-law cited).” (para 42)

This also means, inter alia, that we can rely on a slip-up in the drafting of the recitals to write in what the EU Parliament decided not to include in the operative text:

“It must be stated that, even though the possibility of relying on ‘extraordinary circumstances’, allowing air carriers to be released from the obligation to pay compensation under Article 7 of Regulation No 261/2004, is provided for only in Article 5(3) thereof, which concerns flight cancellation, Recital 15 in the preamble to the regulation nevertheless states that that ground may also be relied on where an air traffic management decision in relation to a particular aircraft on a particular day gives rise to ‘a long delay [or] an overnight delay’. As the notion of long delay is mentioned in the context of extraordinary circumstances, it must be held that the legislature also linked that notion to the right to compensation.” (para 43)

Yes, but the legislature considered the possibility of direct compensation for delay and rejected it: see further Written Observations of the Council of the European Union in Case C-629/10 (para 9).

There is also the small matter of the law with respect to recitals. It is well established, for instance, that “the preamble to a Community act has no binding legal force and cannot be relied on as a ground for derogating from the actual provisions of the act in question.” (See further Case C-162/97, Nilsson [1998] ECR I-7477, para 54).

But, we must remember, this is not law but persuasion – rhetoric – and it is very important to lull the reader by negating any wild presumptions, like that which says we start and stay with, as best we can, the text:

“In those circumstances it cannot automatically be presumed that passengers whose flights are delayed do not have a right to compensation and cannot, for the purposes of recognition of such a right, be treated as passengers whose flights are cancelled.” (para 46)

In other words, it ought not to be presumed that we will not rewrite the legislation if we think that those writing it are fools.

“Next, it must be stated that, according to a general principle of interpretation, a Community act must be interpreted, as far as possible, in such a way as not to affect its validity (see, to that effect, Case C‑403/99 Italy v Commission [2001] ECR I‑6883, paragraph 37). Likewise, where a provision of Community law is open to several interpretations, preference must be given to that interpretation which ensures that the provision retains its effectiveness (see, inter alia, Case 187/87 Land de Sarre and Others [1988] ECR 5013, paragraph 19, and Case C‑434/97 Commission v France [2000] ECR I‑1129, paragraph 21).” (para 47)

This is the bit of authority that you cite, it seems, if you want a preferred objective to override the clear text of the legislation.

And – now you see it, now you don’t – this is where we substitute our opinion on the merits for that of the elected legislature:

“Given that the damage sustained by air passengers in cases of cancellation or long delay is comparable, passengers whose flights are delayed and passengers whose flights are cancelled cannot be treated differently without the principle of equal treatment being infringed. That is a fortiori the case in view of the aim sought by Regulation No 261/2004, which is to increase protection for all air passengers.” (para 60)

One last thing: add a speck of equal treatment (a European favourite). And, now you are done:

“In those circumstances, the Court finds that passengers whose flights are delayed may rely on the right to compensation laid down in Article 7 of Regulation No 261/2004 where they suffer, on account of such flights, a loss of time equal to or in excess of three hours, that is to say when they reach their final destination three hours or more after the arrival time originally scheduled by the air carrier.” (para 61)

That you have it. A silly decision, wrapped up as law but really a messy but transparent mix of politics and hubris.

Do you agree?

ECJ Advocate General rejects challenge to EU Emissions Trading Scheme

Advocate General Kokott, in her opinion before the European Court of Justice, has rejected arguments by ATA and IATA challenging the legality of the EU Emissions Trading Scheme under international law.

In particular, the arguments in relation to the Chicago Convention and extraterritoraility have been rejected.

No factor, in her reasoning, would preclude the validity of the directive to include aviation within the EU ETS from 1 January 2012.

Opinion here.

New research suggests LCC safety culture is wanting

New research from Cranfield University suggests that LCCs may have inherent safety culture problems relative, it seems, to carriers with higher levels of social prestige.

The study builds upon earlier work which finds a link between so-called ‘organisation culture variables’ and pilot performance. That work – conducted by Sexton et al (2006) and the ATSB (2004) – establishes a strong link between safety culture and cockpit behaviour.

The theory goes that employees of lower status organisations will have lower levels of organisational commitment. This will affect employee ability and willingness to assimilate and implement relevant safety values. In short, lower status organisations suffer a lower level of social cohesion than higher status organisations, which affects the quality of a given safety culture.

The Cranfield research was directed to three questions:

  1. Is there a relationship between safety culture and organisational commitment?
  2. Is there a difference in safety culture perceptions between LCC and FSC pilots?
  3. Is there a difference in organisational commitment between LCC and FSC pilots?

The study involved 128 pilot participants. Participants completed perception tests as part of the study. They were asked to rank their airline affiliation as ‘more like’ “Ryanair, Easyjet, Southwest” (the LCC grouping) or “Emirates, British Airways, KLM, Air France” (the FSC grouping). Each question, it seems, must be answered in the affirmative.

The results indicate that “safety culture perception and organisation commitment are strongly and significantly related.” But more importantly: “LCC pilots scored significantly lower on both safety culture and organisational commitment than FSC [Full Service Carrier] pilots.”

The study suggests that LCCs need to work especially hard in addressing the safety culture issues within their organisations.

As Tiger Airways Australia discovered in July this year, a weak safety culture can quickly lead onto other problems – including regulatory suspension and a loss of public confidence.

Further reference

Qantas announces profit, A$ 552 mil

Qantas announced, yesterday, a $552 million pre-tax profit. That amounts, it is reported, to a net profit of approximately A$250 million. The red kangaroo is no doubt thankful to be in the black given a tough economic environment. That said, however, a mere $250 million on $14.9 billion in revenue admits of only a 1.7% profit margin. This, in most other industries, would be considered a poor showing.

The point will be lost on union interests, however, who will likely use the the profit announcement as evidence that Qantas has been ‘crying wolf’ on the recent radical restructure of its international routes. QF has, among other things, announced 1,000 redundancies and deferred the delivery of six A380 aircraft as part of the change of strategy.

Further reference

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